Privacy Policy

Last updated: [To confirm: date of publication]

This Privacy Policy explains how Tiya Beauty Products (“Tiya Beauty”, “we”, “us”) collects, uses and protects personal data when you visit tiyabeauty.in or buy from us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

Who we are

Seller: Tiya Beauty Products
Address: Vellor Deussua, Chinchinim, South Goa, Goa 403715, India
Email: info@tiyabeauty.in · support@tiyabeauty.in
Phone: +91 93739 80069
GSTIN: [To confirm: GSTIN, if registered]

What we collect

• Order and account details: name, billing and delivery address, phone number and email address.
• Order history: products bought, order value and order status.
• Messages: what you send us through the contact form, email or phone.
• Newsletter: your email address, only if you subscribe.
• Technical data: IP address, browser type and the cookies needed to run the cart, checkout and your account.

Payments

Online payments are processed by our payment gateway, Razorpay. Card, UPI and net-banking details are entered on Razorpay’s secure systems and are not stored by us. We receive only the payment status and a transaction reference.

Why we use your data

• To process, deliver and support your orders, including refunds and returns.
• To send order confirmations and delivery updates.
• To answer your questions and complaints.
• To send newsletters and offers, only with your consent. You can unsubscribe at any time.
• To meet legal, tax and accounting obligations.

Who we share it with

We share only what is needed with service providers that help us run the store: our payment gateway (Razorpay), our courier and logistics partners [To confirm: courier partner names], our website host and our email service. We do not sell your personal data.

Cookies

We use essential cookies to keep your cart and login working. Non-essential cookies (for example analytics) are used only if you accept them in the cookie banner. You can change your choice at any time.

How long we keep data

We keep order records for as long as tax and accounting laws require, and other personal data only as long as needed for the purposes above. [To confirm: retention periods]

Your rights

You can ask to access, correct, update or erase your personal data, withdraw your consent, and nominate another person to exercise your rights. Write to support@tiyabeauty.in and we will respond within a reasonable time.

Grievance Officer

Name: [To confirm: Grievance Officer name and designation]
Email: support@tiyabeauty.in
Phone: +91 93739 80069
Address: Vellor Deussua, Chinchinim, South Goa, Goa 403715

Changes to this policy

We may update this policy. The latest version will always be on this page with its updated date.