Cancellation, Returns & Refunds

Last updated: [To confirm: date of publication]

Cancelling an order

You can cancel an order before it is dispatched by emailing support@tiyabeauty.in or calling +91 93739 80069 with your order number. [To confirm: cancellation window and any conditions]

Returns

[To confirm: return policy: return window, which products can be returned, and conditions such as sealed and unused]

Damaged, defective or wrong products

If you receive a damaged, defective, expired or wrong product, write to us within [To confirm: reporting window] of delivery with your order number and photos. We will arrange a replacement or a refund.

Exchanges

[To confirm: exchange policy]

Refunds

Approved refunds are made to the original payment method. Refunds are initiated within [To confirm: number of days] of approval; the time for the amount to reach your account depends on your bank or payment provider.

How to raise a request

Email support@tiyabeauty.in with your order number, the product, the reason and photos where relevant. We acknowledge every request within 48 hours.